Marina Manager

Job description

OVERVIEW: Oversees personnel and daily operations of the dock, including wet slips, dry storage, maintenance and fuel dock. KEY TASKS: - Market, promote and lease annual water and dry storage slips. - Resolve customer issues and build a loyal customer base for the marina. - Manage and ensure safe and profitable operations of marina. - Invoice, collect and apply payments. - Direct and schedule staff to perform maintenance and other building facilities, docks, customer areas and grounds. - Determine when maintenance issues will require the use of a licensed contractor and is responsible for scheduling and planning work. - Communicate customer satisfaction standards to all personnel. - Provide an exceptional customer experience for all visitors to the marina facility. - Maintain and enforce marina rules to all guests at all times to ensure safety and compliance. Respond to all rule violations. - Partners with other departments to produce special events and promotions at the marina. - Oversee and take proactive approach to severe weather to protect docks, vessels, equipment, team members and customers. - Responsible for reporting boat damage to store and service manager and if applicab...