Administrative Assistant

Job description

Overview: SUMMARY: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the customer’s location until the incident or request is resolved. The contractor filling this position shall also be able to perform all duties and responsibilities at the Service Desk Tier 1 position level. ESSENTIAL DUTIES AND RESPONSIBILITIES: Meeting Coordination & Agenda Management - Coordinate with the Chief and/or Acting Chief to develop and finalize OITO meeting agendas. - Solicit agenda topics from OITO managers and ensure timely responses; follow up as needed. - Organize and structure agenda items based on time constraints and priorities. - Distribute approved agendas to primary stakeholders and meeting participants. - Schedule meetings and send calendar invitations, including optional attendees and presenters. - Maintain and upload finalized agendas to SharePoint, organized by fiscal year and quarter....