VP of Customer Success (m/f/d) - Heathtech / AI

Job description

🎤 Why voize? Because nurses deserve their time back.: We're building the AI companion for Europe's 2M+ frontline care workers. Today, 2,000+ care facilities and 150,000+ nurses use voize every shift - and our AI gives them back up to 30% of their time : time to care, to connect, to be present with the people who need them most. We recently closed a €50M Series A led by Balderton Capital , with HV Capital and Y Combinator - but what matters more: we’re already live at scale in one of the hardest environments to build in. Why now? We've crossed product-market fit - and healthcare systems globally are under massive pressure: staff shortages, rising demand, and increasing complexity. The next 24 months are the move from breakout startup to category leader - scaling from 150,000 to 500,000+ nurses, from Germany to a multi-country footprint. You'd author the chapter that makes that real. 💡 Your Mission: make every customer a power user: As VP Customer Success , you don’t just run a CS org - you define how voize becomes part of everyday care delivery at scale. Your team is the bridge between product and real-world usage: turning pilots into system-wide adoption turning features into repea...