CRM Executive - UK

Job description

At Medik8, we’re on an unstoppable journey of growth, and you’ll be right at the heart of it. As part of our UK CRM team, you’ll play a key role in supporting the CRM Manager and Head of Customer Loyalty to drive engagement, retention, and customer lifetime value. You’ll be responsible for delivering best-in-class CRM activity across our email and SMS channels, spanning both always-on newsletter communications and key seasonal calendar moments. Your work will combine personalisation, insight, creativity, and thoughtful content planning to ensure communications are highly relevant, commercially effective, and reflective of customer behaviour and preferences, while delivering a seamless customer journey from email through to post-click experience. Working across a fast-paced trading calendar, you’ll need strong planning and organisational skills, alongside exceptional attention to detail to ensure every customer touchpoint is delivered to the highest standard. This is a pivotal role in delivering a customer-centric, data-driven CRM strategy including testing, segmentation, and personalisation to strengthen engagement, improve retention, and grow long-term customer value. The Details:...