Product Support Specialist II - Software

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary: This role has a working schedule of 11:00am to 8:00pm EST/ 8:00am to 5:00pm PST. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days per week. As a Product Support Specialist II you will provide enterprise level technical support to Customer, Partners and the Field Service Team to ultimately drive complete resolution to complex issues as part of the second tier of response. As a product expert with deep product knowledge, in STERIS software solutions, hospital IT environments – including both LINUX and WINDOWS environments, you will be expected to quickly address all incoming inquires delivering timely “service by phone” while delivering an overall extraordinary Customer experience. You will be called at times of critical Customers issues with no apparent method to resolve technical issues. You must manage the situation to de-escalate the situation while resolving the issue(s). This may include physically going onsite to assist the Customer or STERIS I...