AV Support Engineer

Job description

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV Support Engineer is responsible for delivering advanced technical support for video conferencing systems and in-room AV technology. This role provides Level 2 support , handling escalations that go beyond frontline assistance and ensuring rapid resolution of complex technical issues. Key responsibilities include diagnosing and resolving problems related to AV/VC equipment failures , hardware malfunctions , and software configuration issues . The technician performs root cause analysis (RCA) to identify trends and recommend improvements that enhance service reliability and user experience. This position supports a...