Senior Software Engineering Manager - Contact Center

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Software Engineering Manager within PNC's Retail Contact center organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX or Birmingham, AL. We are seeking a Senior Software Engineering Manager to lead critical technology capabilities within the Retail Contact Center Technology organization. This is a people-first, delivery-focused leadership role responsible for scaling, guiding, and overseeing multiple engineering and delivery functions that support business‑critical contact center platforms. This role provides leadership across several agile teams, partners closely with Product, Operations, and Architecture, and ensures the delivery of reliable, scalable, and continuously improving solutions in a large‑scale enterprise contact center environment. Key Responsibilities Lead and...