Customer Service Rep - Customer Care Center

Job description

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Customer Service Representative at United Rentals, you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high volume and fast paced environment. What you'll do: Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc. Log all call details into our ERP system, Rentalman Escalate after hours emergency service and rental requests Adhere to processes and call guidelines as applicable to the call type Requirements: High School diploma or equivalent 1-2 years Customer Service Experience Strong verbal skills and ability to speak clearly and articulate Data entry skills-40 wpm: Proficiency in Microsoft applications: Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations Excellent time ma...