Dir Performance and Service Excellence

Job description

Overview The Director of Performance and Service Excellence assists the organization in meeting its mission, vision and goals through coordinating and implementing performance and service excellence, strategic planning, and project management efforts and initiatives. Provides management and oversight of Coord Patient Experience and Service Excellence Coord.and oversees all aspects of the Service Excellence program. Manages Employee Rewards and Recognition Programs. Provides oversight and direction for Patient Grievance Process. Qualifications: - Bachelor’s degree from an accredited college or university preferred. Experience with Lean/Six Sigma and/or other performance improvement methodologies are desired. - 3-5 years hospital or progressive health-care experience with involvement in process improvement. About Us: Our Mission: Be the Difference: Our Vision: Excellence Always: Our Values: Safety, Compassion, Innovation & Excellence Benefits: We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 40...