IT Support Lead

Job description

FLSA: Non-Exempt LOCATION: Amarillo, Civic Branch SHIFT: Monday-Friday, with occasional Saturdays and Sundays; assigned hours typically between 7:00 AM and 6:00 PM Some travel required REPORTS TO: IT Support Team Manager About the Role Herring Bank is seeking an IT Support Lead to serve as a senior member of the IT Support team and help ensure consistent, high-quality support across the organization. This role provides hands-on support for end-user technology while helping drive ticket ownership, service quality, documentation discipline, and operational follow-through. The IT Support Lead supports the lifecycle of end-user technology across the bank, including workstations, printers, mobile devices, conference room technology, IP phones, end-user software, and other endpoint devices and services. This role supports Herring Bank employees and Campus Solutions customers and helps coordinate issues through resolution, including escalations to other IT teams or vendors. What You’ll Do · Provide technical support for workstations, printers, mobile devices, conference room systems, IP phones, software, and other end-user technologies. · Assist with deployment, setup, maintenance, refres...