Service Operations Analyst I - Linux & Cloud - Hybrid

Job description

Title: Service Operations Analyst I - Linux & Cloud - Hybrid Location: Midtown: Org Unit: IT Operations: Work Days: Weekly Hours: 35.00 Exemption Status: Exempt: Salary Range: $85,000.00 - $98,100.00: *As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices Position Summary: The SOC Analyst is responsible for the 24 x 7 health of all monitored and managed systems, network and applications, on-prem and cloud. The SOC Analyst will provide IT technical and application support to the WCM community. They are responsible for identifying incidents, events, and analyzing problem trends, overseeing the management and resolution of issues. The SOC Analyst is responsible for reviewing monitoring status, correlating events, understanding alarm diagnosis and incident/event trends. They troubleshoot and resolve discovered issues under the scope of Operations Center-supported services. The SOC Analyst requires technical acumen, excellent communication skills, troubleshooting skills, and the ability to facilitate and manage technical bridge lines that cross multiple domains. They need to quickly determine root cause, business impact and resolve...