IT Support Analyst

Job description

Job DetailsLevel: ExperiencedJob Location: Houston, TX 77043Position Type: Full TimeSalary Range: $60,000.00 - $85,000.00 SalaryTravel Percentage: Up to 25%Job Shift: Monday - Friday Day ShiftJob Category: Information Technology Job Summary The IT Support Analyst is responsible for administering and performing Moon Valley Nurseries’ IT support functions. This includes the configuration and installation of user devices as well as working with various software, hardware, and peripherals including, but not limited to desktop computers, laptops, tablets, smartphones, voice over IP devices, printers, firewalls, network hardware, etc. The IT Support Analyst resolves issues for end users and troubleshoots hardware and software issues at our retail locations as well as the corporate office Key Duties and Responsibilities: Provides maintenance, end-user support, and training for POS terminals, desktops, laptops, and related computing systems in our corporate offices and retail stores Identifies needs for technology upgrades or new systems Conducts equipment installation, moves, tracking, requisitions, and RMAs Trains employees on software and hardware operation best practices Communicates t...