Contact Center Supervisor

Job description

Invest in Your Future at BSNB! We are growing! BSNB is seeking an experienced customer-focused individual to join our Customer Support Team as a Contact Center Supervisor , to ensure the best customer experience for our current and future customers! Join a nationally recognized bank and a capital region Best Place to Work! A DAY IN THE LIFE: In this role, you will lead a team of contact center representatives responsible for delivering high-quality customer service while identifying opportunities to deepen customer relationships through appropriate product and service recommendations. This role provides daily operational leadership, coaching, and performance management while ensuring compliance with all applicable banking regulations and internal policies. ESSENTIAL DUTIES: - Supervise Contact Center staff ensuring that customer calls are answered promptly and questions are handled professionally and to the customer's satisfaction; - Supervise, coach, and develop a team of contact center representatives handling phone, secure messaging, and digital interactions; - Foster a balanced performance culture focused on service excellence, relationship building, and responsible sales; - Co...