Customer Service Supervisor

Job description

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description: - Responsible for overseeing the project's programmatic activities and operations - Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues - Analyzes processes and procedures to optimize performance. - Defines and sets operational goals - Prioritizes assignments and adjusts or adapts service delivery as needed. May supervisor staff - Understand all technical aspects of the operational units - Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs - Maximize performance and productivity - Direct/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed - Facilitate meetings with partners to p...