MBTA Transit Associate

Job description

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Maintains high visibility in the specified areas, most commonly stations, entrances, and exists to maximize engagement with riders and continually offer greetings to the public. - Proactively offers assistance with navigation on how to navigate the MBTA transit system and offers directions to destinations or instructions on fare payment/ticket use. - Assists passengers by deploying bridge plates upon request, while maintaining a courteous, respectful, and customer-focused approach. - Uses knowledge of the transit system to communicate to ridership about parking information, transit schedules, payment options, and maintains complete knowledge of the MBTA transit system and offers directions to destinations or instructions on fare payment options, as well as maintains complete knowledge of the MBTA Transit Company's policies. - Actively reports unwanted behaviors, such as: smoking, loitering, disorderly conduct, and any criminal activities or other situations deemed unsafe to riders, and reports to transit police and local authorities via establishe...