Technical Support Specialist (West Coast)
Workyard · US
Workyard is a fast-growing, venture-backed startup revolutionizing workforce management in the construction industry. With $300 billion spent annually on lab...
Job description
Workyard is a fast-growing, venture-backed startup revolutionizing workforce management in the construction industry. With $300 billion spent annually on labor, we’re bringing trust, transparency, and technology to the table—empowering companies and workers to make smarter decisions and operate more efficiently. The Role: As a Tier 1 Customer Support Specialist at Workyard, you’ll be at the heart of the customer experience, helping users get the most out of our platform. You’ll support customers throughout their journey—from onboarding and troubleshooting to sharing updates and insights. You'll be a critical player in our mission to retain and grow our customer base through stellar support and proactive engagement. This is a remote role within the US and requires full US working rights . Salary: $40,000USD/year: Final compensation may vary based on experience, qualifications, and applicable wage laws. Responsibilities: Live Support Coverage: Remain actively available on phone and chat queues during scheduled shifts Handle a high volume of inbound customer interactions in real time Maintain strong response times and availability metrics Customer Support & Issue Resolution: Assist cu...