ServiceNow Developer

Job description

Frontex – the European Border and Coast Guard Agency – is looking for 4 ServiceNow Developers to support ICT Service Management activities under the DESOPS framework contract (FWC FRONTEX/2024/OP/0029). The mission focuses on the maintenance, implementation, configuration, customization, and development of ServiceNow solutions within the ICT Service Management environment. The consultants will be responsible for developing and configuring ServiceNow functionalities, maintaining the platform, supporting request fulfilment processes, ensuring service offerings are correctly described and available to users, and contributing to the continuous improvement of ICT service delivery. The role combines ServiceNow development, configuration, administration, technical analysis, documentation, testing, operational support, and collaboration with architects, administrators, ICT Service Delivery, Digital Services Unit, and other Frontex stakeholders. Requirements: External Service Provider’s Roles & Responsibilities in the Project Roles: ServiceNow Developer ServiceNow Configuration & Customization Consultant: ITSM Platform Developer: Responsibilities: Designed, implemented, configured, and cust...