Service Desk Technician

Job description

Job DetailsJob Location: Kannapolis, NC 28083Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $26.44 - $33.65 HourlyJob Shift: 2nd shift (afternoons)Why you would want to work on our team… OUR MISSION: To be the #1 service organization in the athletic industry. OUR PURPOSE: We exist to energize and galvanize teams and communities. OUR VISION: To be our customers most trusted partner for fast, high quality, thoughtful solutions. OUR VALUES: Humility, Team, Hunger, Ownership & Agility. Our benefits package includes: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance FSA: Paid Vacation, Paid Holidays, Floating Holiday, and Paid Sick Time 401(k) Plan, with annual Company Contribution Discounts on Momentec Brands products (formerly ASB and FSG brands) Clean work environment with a casual dress code…no uniforms! JOB SUMMARY: The Service Desk Technician provides frontline technical support to end users by troubleshooting hardware, software, and network issues. This role ensures employees receive timely, high‑quality assistance to maintain productivity. The technician logs and resolves incidents, fulfills service requests, and escalates issues as ne...