Client Care Team Leader (Reception Team Leader)

Job description

Job Title: Client Care Team Leader (Reception Team Leader) Location: Cromwell Vets, Huntingdon: Job Type: Full-time, Permanent: Hours: 40 Hours per week. Are you looking for a leadership role in a supportive, friendly team? Cromwell Vets are looking for someone with outstanding Client Care standards to join us as our new Client Care Team Leader! Our ideal candidate will be able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients. This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email and possibly some good, old-fashioned letter writing, so you must be confident and competent across all. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions. Your role and responsibilities: Continually monitor and respond to client feedback, action any suggestions to improve our service Define, develop, implement, and communicate our client service standard to ensure optimum service is always given Demonstrate positive leadership to motivate and boost employee morale Build relationships with th...