Senior Support Analyst

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. We’re looking for a Senior Support Analyst to join our Lisbon team and support a global banking application used by financial institutions worldwide. If you have experience in banking systems, strong analytical skills, and enjoy solving complex client issues, this role offers an excellent opportunity to grow your career in financial technology. What You’ll Do: Analyse and troubleshoot issues raised by banking clients. Identify whether problems are functional, configuration-related, or require deeper technical investigation. Collaborate with technical specialists and development teams (code reading only – no coding required). Support clients during testing cycles, deployments, and patching activities. Ensure high-quality service delivery while contributing to product stability and improvement. What We’re Looking For...