Customer Service Professional (CSP) Windows Team Lead

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Windows (PC) Lead who is responsible for providing advanced technical support, leadership, and oversight of desktop support services in a Windows-based enterprise environment. This role serves as the senior escalation point for end-user issues, ensures high-quality customer service delivery, and supports the planning, evaluation, and implementation of hardware solutions aligned with organizational requirements. The position combines hands-on technical expertise with team leadership to maintain efficient operations, improve service delivery, and ensure user satisfaction. Key Tasks & Responsibilities: Technical Support & Service Delivery: - Provide Tier 1-3 support for Windows-based desktops, laptops, and peripheral devices. - Troubleshoot and resolve complex hardware, software, and operating system issues. - Support enterprise applications, email systems, directories (e.g., Active Directory), and collaboration tools. - Serve as escalation point for Help Desk and desktop support staff. - Ensure timely resolution of incidents and service requests in accordance with SLAs....