Quality Assurance Analyst - Gas & Fire Planning

Job description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Quality Assurance Analyst – Gas & Fire Planning Worcester based with a balance of home and office working £38,535 - £40,563 per year 37.5 hours per week We have an opportunity for a Quality Assurance Analyst to join our team based at Worcester. Working as a Quality Assurance Analyst within the Customer Relations department, you will report into the Quality Assurance Operational Lead. The team coordinate, develop and manage the delivery of high-quality outcomes by monitoring and evaluating Complaints and Compliance to provide assurance to the business and internal and external stakeholders. This specific role will be monitoring the Compliance Process - specifically Gas and Fire Planning. The role of Quality Assurance Analyst will include: - Conduct thorough quality checks of complaints handling, ensurin...