Senior Associate, Help Desk

Job description

*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****: To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment. What You'll Do: A senior help desk associate provides advanced technical support, resolves complex issues, and often serves as an escalation point for junior staff. They have deep knowledge of hardware, software, and network systems, coupled with strong communication skills for interacting with customers, vendors, and other IT teams. Their role often extends to training, developing support processes, and project participation. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Support & Troubleshooting: Level I & II support. Resolve intricate desktop, software, and printer problems. Manage virtual desktops by creating, updating,...