Front Desk Agent

Job description

Summary: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Landing Hotel and brand high standards of quality. Job Title: Front Desk Agent: Department: Hotel: Reports To: Supervisor Hotel Operations: FLSA Designation: Non-exempt: License Type: Non-gaming: Pay Range: Start - $25.29 One Year - $28.10 Qualifications: - Greet customers immediately with a friendly and sincere welcome - Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate - Promote the Landing Hotel and brand marketing programs - Make appropriate selection of rooms based on guest needs - Code electronic keys - Non-verbally confirm the room number and rate - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate - Verify and imprint credit cards for authorization using electronic acceptance methods - Handle cash, make change and balance an assigned house bank - Accept and record vouchers, travelers’ checks, and other forms of payment - Convert foreign currency at current p...