Sr. Service Manager (Business Analyst)

Job description

Description Adobe believes in hiring the very best! We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe a place where exceptional people thrive. Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/ Position Summary: Championed by the CIO, the Service Manager’s charter within Adobe’s Service Management team is to improve the Adobe customer experience by enabling and driving the adoption of ITSM frameworks and facilitating service improvements through close partnership with service teams. Responsibilities: Educate internal partners in terms of Service Management processes. Understand customer expectations and optimize the processes with functional teams. Ensure that all teams are integrated into the standard ITSM frameworks and processes. Analyze and provide transparency into incident, problem, and change management data to call out key data, tre...