Call Center Representative

Job description

Benefits: The Call Center Representative serves as the first point of contact for Woodhouse Spa guests, providing warm, professional, and knowledgeable assistance over the phone. This role is essential to creating the Woodhouse experience from the very first interaction—helping guests book appointments, understand service offerings, and ensure smooth communication with the spa team. The ideal candidate is service-driven, detail-oriented, and thrives in a fast-paced, hospitality-focused environment. - 401(k) - Employee discounts - Flexible schedule - Health insurance - Paid time off Key Responsibilities: - Answer all inbound calls promptly and courteously following Woodhouse Spa standards. - Provide detailed information on services, availability, and pricing. - Confidently handle guest questions, concerns, and special requests - Schedule appointments accurately using the spa booking software. - Maximize appointment book efficiency through intelligent scheduling and service pairings. - Confirm, modify, and cancel reservations as requested while maintaining professional rapport. - Promote service enhancements, spa packages, and special promotions. - Support gift card sales through out...