Customer Delivery Manager

Job description

Customer Delivery Manager Description -: Responsibilities: - This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. The role leads teams and solves complex issues, contributing to strategic growth and seamless service delivery. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination. - Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions. - Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication. - Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed. - Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions. - Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions. - Provides support to all account delivery managers within...