Lead Tech / Crew Chief

Job description

Replies within 24 hours Position Overview Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs. Job Responsibilities - Knowledge of disaster restoration industry - Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site - Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job - Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency - Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide - Interfaces with adjusters in person, over the phone, and virtu...