Data Center Customer Operations Engineer V

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary: As a Customer Operations Engineer you will lead from the front a team of Technicians within the IBX (International Business Exchange) data center and develop into a subject matter expert across the wider campus. You will ensure the delivery of high-quality, consistent, and responsive customer service. Based at Silverwater, this role includes all day-to-day operations, coordinating customer installations and service requests, assisting to drive continuous improvement in service delivery and operational efficiency, and supporting the training...