Team Manager

Job description

Job description Are you a highly customer-focused, able to deliver exceptional service to internal and external stakeholders through clear communication, accuracy and effective resolution of service requests? The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland. As part of the Operational Service Delivery team you will be working closely with colleagues to help pay our key workers retirement pensions accurately and on time. As a Team Manager, you will be responsible for your own business area, supporting your Operations Manager to deliver against set demands of our fast past Operational Delivery environment. You will be expected to actively collaborate through co-operation and communication with the wider Agency Management team. You will be expected to lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model. Responsibilities: Success profile Success profiles are specific to each job and they include the mix of s...