Operations Work Lead Senior - Centralized Booking

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Work Lead Senior within PNC's CCLO Centralized Booking organization, you will be based in Kalamazoo, MI, Pittsburgh, PA, Dallas, TX, or Denver, CO. Work Hours: May vary depending on time zone. Core coverage window is 7:00 AM – 8:00 PM EST. Position Overview: The Operations Work Lead Senior is responsible for providing hands on operational support, workflow coordination, and leadership within a fast paced environment. This role ensures work is completed accurately, on time, and in alignment with business standards. The ideal candidate demonstrates accountability, communicates with confidence, and has a strong focus on process improvement and team development. Key Responsibilities: This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work...