Senior Technical Business Analyst - EmpowerUp26

Job description

Are you an experienced Senior Technical Business Analyst looking to return to work after a career break? Westpac understands that re‑entering the workforce can be challenging, especially in the fast‑paced world of technology. That’s why we’ve created the EmpowerUp Tech Returnship Program — designed to support people returning to tech after time away for parenting, travel, caregiving, personal health, or other life priorities. What we offer: Join us at Westpac and take the next step in your tech career. Let’s EmPOWERUP together. We’re seeking a Senior Technical Business Analyst to help improve how infrastructure services are experienced by customers. Based in Sydney , this role sits within the Technology Infrastructure Team and supports the Infrastructure Customer Experience Improvement Program by identifying pain points, analysing processes, and designing more customer‑centred ways of working. There is potential for this role to be job‑shared . You’ll work closely with customers and technology teams to map journeys, uncover insights, and drive practical, continuous improvements. Prior infrastructure experience isn’t required—what matters most is a strong technical foundation, analy...