Technical Customer Success Manager

Job description

At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work. We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey : from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customer's technical and business needs , translating them into clear requirements for engineering, and orchestrating delivery across teams. Key responsibilities: - Own a portfolio of strategic accounts as their main point of contact across the full lifecycle. - Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables. - Run discovery sessions with customers to understand business goals, use cases and technical context. - Translate customer needs into clear, structured...