Department Secretary

Job description

I. Position Function: Greets patients and visitors in the out-patient clinic areas. Provides appointment scheduling and patient registration. Answers telephones, messages, and checks patients in and out of the clinical areas. Collects co-payments, confirms eligibility, and manages clinic flow in collaboration with other clinic staff. II. Job Relationships: The Department Secretary reports directly to the Practice Manager. III. Authority: Has the authority to carry out the directives of the Practice Manager. Has the authority to carry out the day-to-day activities involved in the operation of the division, within the overall boundaries of policies, procedures, and departmental protocols. IV. A. Responsibilities/Essential Functions: 1.) "Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards." Performs duties and provides assistance according to policy and procedures, as well as any directives from the Office Manager. - Assists patients and visitors in a prompt and courteous manner. - Provides routine information to patients. - Notifies appropriate staff of patient and family arrival and maintains...