Member Experience Coordinator

Job description

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. The Member Experience Coordinator serves as the welcoming front door to Compania and plays a central role in shaping the experience of individuals and families as they begin their journey with the program. This role is responsible for ensuring that every person connecting with Compania experiences a warm, coordinated, and supportive introduction to our services. The Member Experience Coordinator helps guide prospective and current members through the early stages of their journey with Compania by answering inquiries, supporting the scheduling of tours and visits (via Connect and others via...