Lead Front Desk Associate

Job description

We are pleased to offer an exciting opportunity for a Lead Front Desk Associate . Position Summary: The Lead Front Desk Agent is responsible for supporting front desk operations, training team members, and ensuring exceptional guest experience. What will you be doing most days? · Serve as the lead trainer for new front desk team members, including (but not limited to) training on property management systems, guest experience platforms, front desk procedures, inventory processes, and amenity standards · Ensure front desk and retail/market areas are fully stocked and assist with inventory tracking to maintain appropriate supply levels · Act as the primary point of contact for escalated guest concerns in the absence of management · Maintain and update lobby communication boards and guest-facing materials as needed · Ensure all shift checklists and operational tasks are completed accurately and on time · Assist guests with check-in, check-out, and throughout their stay to ensure a seamless experience · Operate the hotel’s reservation and property management systems efficiently · Handle all financial transactions, including cash and credit card processing, with accuracy and integrity ·...