Customer Care Professional Bilingual Pet Alliance

Job description

Job DetailsJob Location: Remote - Orlando, FL 32806Position Type: Full TimeTravel Percentage: NoneJob Category: Contact CenterLighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training. We seek a Bilingual Customer Care Professional responsible for providing first-class customer service and completing all necessary data appropriately, accurately, and thoroughly. This position provides customer satisfaction to internal and external customers and strives to improve service delivery continuously. The Customer Care Professional will abide by our Core Values: Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence. Essential Job Requirements: Answer the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette Identify customers' needs, clarify information, research every issue, and provide solutions Handle and resolve customer questions and issues...