Mobile Service Engineer - Aftersales DENZA

Job description

About the role The Mobile Service Engineer provides on-site vehicle repair and remote technical support to customers. The role works closely with Quality and R&D teams to address market issues quickly and uses big data tools for diagnostics and predictive analysis. This position also collects and validates vehicle quality information to drive continuous product improvement. Responsibilities : Requirements : Qualifications & Experience - Provide on-site vehicle repair service for end customer - Offer remote technical support end customer to solve the technical problem - Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated form customer. - Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real-time vehicle handling progress. - Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions. - Diploma or above in Automotive, Mechanical, Electrical Engineering or related field. - Hands-on experience in vehicle repair, aftersales service, or technical support (EV experience preferr...