Customer Experience Specialist III

Job description

Overview Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a Customer Experience Specialist III to support the ATCC Federal Solutions Division. This role is ideal for someone ready to transition proven customer service and international shipment tracking experience into an exceptional career with a mission-driven nonprofit biotech. The Specialist owns escalated order and delivery issues—coordinating resolution across order processing, shipping, logistics, customs, freight, and delivery—within a regulated biological materials manufacturing and bioproduction environment. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials. #LI-Remote Responsibilities: - Escalated Order Processing & Resolution: Own complex escalations from Level I/II specialists, ensuring accurate order processing, compliant documentation, and timely fulfillment outcomes from order entry through delivery. - International Shipment Tracking & Logistics Coordination: Coordinate issue resolution for shipping, customs, freight, and delivery exceptions; partne...