Technical Support Manager

Job description

Begin your Composites One career today! Position Overview: This role is a customer-facing composites applications position and is not an IT or software support role . The Technical Support Manager supports technical sales and market development by working directly with customers on composite materials, closed-mold manufacturing processes, and application-specific solutions. The role partners closely with Sales to evaluate customer manufacturing environments, recommend appropriate materials and processes, and support implementation in real-world production settings. The ideal candidate brings hands-on experience in composite manufacturing, a strong understanding of resin systems, fiber reinforcements, and processing methods, and enjoys working directly with customers to solve material and process-related challenges. Key Responsibilities: Develop and manage market segment strategies, programs, and key customer relationships. Act as a technical consultant to align marketing, sales, and segment-specific initiatives. Gather customer requirements and deliver customized technical solutions and support. Create quotes and bids for customized or non-standard products and services. Evaluate c...