Associate Help Desk Technician

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Work Shift: 10 Hours - Night Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $16.50 - $26.50 Union Position: No Department Details: Summary: Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. Job Description: The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and develop...