NL-26-038 User Support Specialist

Job description

n Logic is currently seeking a User Support Specialist to join our team supporting the Navy DSRC at Stennis Space Center, MS. Under the High-Performance Computing Modernization Program Integrated Technical Services Contract II (HITS-U II), nLogic supports the DoW’s High-Performance Computing Modernization Program (HPCMP) mission. We deliver world-class, high ‑ end computational capabilities to the Department of War’s Research, Development, Test, and Evaluation (RDT&E) community at the DoW Supercomputing Resource Centers (DSRCs). The selected candidate will provide a high level of technical support and professionalism to the Navy DSRC research community. Responsibilities include helping researchers establish accounts, opening and routing support tickets, interacting with users to meet their High-Performance Computing (HPC) research requirements, responding to incidents and requests, and general troubleshooting. The candidate must be able to communicate clearly with researchers via phone and email to gather information about issues involving computer hardware and software. Additional duties include using various software tools to track user account access, performing basic troublesho...