Customer Experience Manager

Job description

CUSTOMER EXPERIENCE MANAGER Customer Experience | Retention | Lifecycle growth Melbourne HQ: Aaron Sansoni Group: International is one of Australia’s leading entrepreneurial education and mentoring companies, delivering premium events, programs, and business education experiences globally. We are building an elite-level customer experience team designed to deliver a world-class journey from the moment a customer joins us. We are looking for a high-performing leader to own the most critical stage of the customer journey: the first 90 days. This role is central to building a premium, concierge-style experience that reflects the quality and reputation of the ASGI brand. About the role: As the Customer Experience Manager, you will lead the front-end lifecycle experience across our events, education programs, and customer community. You’ll oversee onboarding, customer communications, event attendance, support operations, engagement, and retention strategy. You’ll lead a team responsible for ensuring every customer interaction feels personal, proactive, premium, and seamless. This is a service-first role with a strong commercial mindset focused on customer longevity, engagement, retentio...