Dispatcher / Office Administrator – HVAC Home Services

Job description

Overview Position Overview: The Dispatcher / Office Administrator plays a central role in keeping our HVAC service operations running smoothly. This position coordinates daily technician schedules, manages customer communication, supports office operations, and ensures that every service call is handled efficiently and professionally. You’ll be the hub of the business, balancing customer needs, technician availability, and operational priorities. Key Responsibilities: Dispatching & Scheduling: - Coordinate and dispatch HVAC technicians for service, maintenance, and installation appointments. - Optimize daily schedules to maximize productivity. - Monitor job progress and adjust schedules in real time as needed. - Communicate job details, parts needs, and customer notes to technicians. - Schedule follow-up appointments and ensure all work is properly completed and closed out. Customer Service & Communication: - Answer inbound calls, emails, and messages from customers regarding service requests, estimates, and scheduling. - Provide clear, friendly, and professional communication at all times. - Follow up with customers regarding appointment reminders, service updates, and post-servic...