Account Manager

Job description

Description The Account Manager (AM) owns and grows a portfolio of customer accounts, ensuring measurable business impact and commercial expansion through Growthspace solutions. The AM is accountable for retention, renewal, and revenue growth. This role works in close partnership with the Customer Success Manager (CSM): while the CSM drives optimal utilization and value realization at the use-case level, the AM leads the commercial strategy and expansion roadmap for the account. Core Responsibilities: 1. Account Ownership & Commercial Leadership 2. AM–CSM Partnership 3. Stakeholder Engagement 4. Expansion & Growth 5. Forecasting & Reporting - Serve as the primary commercial owner for a defined portfolio of accounts. - Build and maintain structured account plans (objectives, org mapping, growth strategy, risks). - Own renewal strategy, pricing discussions, and expansion execution. - Translate realized value into commercial growth. - Partner closely with the CSM to maximize customer value and satisfaction. - Align on adoption, utilization, and business outcomes per use case. - Leverage value delivered by CS to drive expansion into new teams, business units, and use cases. - Lead exec...