Claims Examiner - Job Service Rep I (Long-Term Seasonal)

Job description

Claims Examiner - Job Service Rep I (Long-Term Seasonal) - ( 260003M6 ) Description Job Service Representative I | Department of Family & Medical Leave The Department of Family & Medical Leave (DFML) is seeking a customer-focused, detail-oriented professional to support the administration and integrity of the Commonwealth. The Job Service Representative I (JSR I) plays a critical role in assisting claimants and employers, reviewing claims escalated from the Contact Center, and ensuring accurate documentation and timely case resolution in accordance with applicable laws, regulations, and policies. Who we are: DFML’s mission is to implement and run the Commonwealth’s Paid Family & Medical Leave program, which provides income support to Massachusetts workers and their families during significant life events, while partnering with employers to ensure program integrity and compliance. What you’d do: The Job Service Representative I, who reports to a Job Service Representative II, is responsible for supporting claims processing and customer service functions, including: Accepts and responds to incoming telephone calls from claimants Connects with applicants to guide them through the clai...