Technical Support Specialist

Job description

Overview Summary/Objective: The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues. Shift: - Monday-Friday, Flexible 40-Hour Schedule (7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM) Priority Locations: - Tulsa, Oklahoma - Lenexa, Kansas Other Locations: Oklahoma City, OK: Responsibilities: Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. - Troubleshooting issues related to systems, networks, applications, etc. - Act as the initial contact for all end-users that need technical support. - Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. - Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed. - Follow defined procedures and policies t...