Training & Quality Assurance Manager

Job description

Work Flexibility: Remote or Hybrid or Onsite As a highly organized and experienced Customer Service Training and Quality Assurance Manager, you will be responsible for developing and implementing comprehensive training programs for our customer service colleagues , ensuring they possess the necessary skills to deliver exceptional service. Additionally, you will oversee the quality assurance process to maintain high standards of customer service and contribute to the overall improvement of the customer experience. As a strong, innovative leader, you will have a solid understanding of customer service principles, and a proven track record of implementing successful training and quality assurance programs. You will play a key role in enhancing the overall customer experience that Stryker deliver s in Europe and will support us in driving the success of our organization. You will promote teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that quality of service is maintained and colleagues are empowered with the knowledge and skill required to deliver positive results. Working closely with regional Customer Experience leaders, you will cu...