Customer Service Manager

Job description

Core Responsibilities: - Member of the Ogden Division leadership team representing Contracts & CS and Commercial Excellence - Ownership of Commercial Excellence operating system including contract review, new order entry, contract administration, contract negotiation, and RFQ/Quoting/Proposal activity through the product life cycle - Develop the skillsets and competencies of the Contracts & CS team to achieve to achieve its business goals and objectives for sustainable growth - Lead contract interpretation, discussion, and drafting and negotiation activity for all opportunities both new and legacy for the respective division - Prepare weekly, monthly and quarterly reports for divisional and segment initiatives as required including orders and sales forecasting, quote activity and approvals, negotiation progress, etc. Generate and maintain customer satisfaction metrics for the respective division - Review POs, contracts, LTA (long term agreement) documents for new orders and issue discrepancy letters to customers for any items on PO’s not meeting quote or agreement - Disseminate contract requirements, deliverables, and terms and conditions to functional areas - Oversee the review an...