Service Now

Job description

Tools & Technologies: - ServiceNow SAM Module - ServiceNow Discovery, SML, NDS - SCCM, Intune - SaaS license management integrations About the Team & Impact: You’ll work with Administration Services and IT stakeholders to deliver a fully operational SAM solution integrated with existing ServiceNow components. Your work will improve visibility, reduce audit risk, and optimize software costs. Responsibilities: - Configure and deploy ServiceNow SAM module, including integrations - Define workflows and reporting requirements with stakeholders - Establish processes for software discovery, normalization, and lifecycle management - Integrate SAM with CMDB and procurement systems - Implement KPIs, dashboards, and compliance tracking - Deliver training and knowledge transfer for internal teams - Document SAM processes and workflows - Support post-go-live transition and internal ownership Must-Have Qualifications: - Proven experience implementing and configuring ServiceNow SAM - Strong understanding of ITAM and SAM principles - Experience with SCCM, Intune integrations - Familiarity with license models and compliance - ServiceNow certifications (SAM preferred) Nice-to-Have: - SaaS license ma...